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How It Works

Genesys is a global leader in Experience as a Service (EAAS) and contact center solutions. We provide a suite of cloud services for enterprise-grade communications, collaboration, and contact center management, known as Genesys Cloud. This suite is built on top of Amazon Web Services (AWS) and uses a distributed cloud environment. Our Genesys Cloud integrates various services, including the Genesys Cloud Platform, Genesys Cloud Collaborate, Genesys Cloud Communicate, and Genesys Cloud contact center, offering a unified experience for businesses. Our solutions are designed to enhance customer experience and provide comprehensive contact center and omnichannel customer experience solutions.

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Features

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Personalised customer experiences

Consumers demand excellent service. Today’s call center employees expect dedicated support, too. Deliver personalized experiences across channels and devices to create better experiences. Use interactive, detailed views and the right tools to make every moment count.

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Simplified technology stack

Accelerate your digital transformation and speed up time-to-value. A modern cloud architecture sets the foundation for a more simplified tech stack. With a single call center solution, you can finally say goodbye to disparate tools and multiple interfaces.

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Personalised customer experiences

Consumers demand excellent service. Today’s call center employees expect dedicated support, too. Deliver personalized experiences across channels and devices to create better experiences. Use interactive, detailed views and the right tools to make every moment count.

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Flexible cloud architecture

Customise your contact centre platform by integrating your favourite systems and powering new connections among applications. Build a solution tailored to your needs with a solid platform foundation, open APIs and hundreds of available integrations.

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Simplified technology stack

Accelerate your digital transformation and speed up time-to-value. A modern cloud architecture sets the foundation for a more simplified tech stack. With a single call center solution, you can finally say goodbye to disparate tools and multiple interfaces.

check_circle

Flexible cloud architecture

Customise your contact centre platform by integrating your favourite systems and powering new connections among applications. Build a solution tailored to your needs with a solid platform foundation, open APIs and hundreds of available integrations.

Collections

#Contact Center

Collections

#Contact Center

Our Resources

Terms and conditionsopen_in_newPrivacy policyopen_in_newGenesys - Cloud Contact Center Overviewopen_in_newGenesys - Cloud - Overviewopen_in_new

Our Resources

Terms and conditionsopen_in_newPrivacy policyopen_in_newGenesys - Cloud Contact Center Overviewopen_in_newGenesys - Cloud - Overviewopen_in_new

Pricing

Most Popular

Recurring Edition

Starting at

USD10

/ USER / Month

null: Integrations and Apps, null: Reporting and Analytics, null: Call Centre Software, null: Digital Sales and Service Automation, null: Workforce Engagement Management (WEM)
  • check_circle

    Integrations and Apps

  • check_circle

    Reporting and Analytics

  • check_circle

    Call Centre Software

  • check_circle

    Digital Sales and Service Automation

  • check_circle

    Workforce Engagement Management (WEM)

Most Popular

Recurring Edition

Starting at

USD10

/ USER / Month

null: Integrations and Apps, null: Reporting and Analytics, null: Call Centre Software, null: Digital Sales and Service Automation, null: Workforce Engagement Management (WEM)
  • check_circle

    Integrations and Apps

  • check_circle

    Reporting and Analytics

  • check_circle

    Call Centre Software

  • check_circle

    Digital Sales and Service Automation

  • check_circle

    Workforce Engagement Management (WEM)